Privacy Policy
01. Purpose of Privacy Protection Policy
‘McDonald’s Korea LLC.’ (The “Company”) regards personal information of our customers as
important and complies with the laws and regulations regarding protection of customers’
Personal Information including ‘the promotion of information and communication network
use and protection of information’.
Through this privacy protection policy (the “Policy”), the Company informs its customers
of the purpose of use and method for personal information provided by them and the measures
taken by the company for privacy protection. If it modifies or revises its privacy protection
policy, the Company will make public notice of the details and reason of such modification or
revision through notice page of application or individual notice without delay.
02. Personal information items to be collected
- 02_1 Q) What are required Personal Information items
collected by the Company and the purpose and method of such collection and use?
In order to provide services to customers, the Company collects
and uses the Personal Information of customers as follows
Type |
Purpose of collection and use |
Items collected and used and method of collection |
Required |
Provide application service |
Name, mobile phone number, e-mail and password provided by the
customers while becoming a member of application of Company |
Respond to customer inquiries and civil complaint |
Name, contact, name of stores used, e-mail, and matters
of inquiry or civil complaints (including attached file)
provided by the customers of Application while making their customer inquiries |
- 02_2. Q) What are the selective items of Personal Information collected by the
Company,purpose of collection and use and method of collection?
In order to provide giveaway and various event benefits to the customers,
the Company collects and uses the following Personal Information.
Type |
Purpose of collection and use |
Items collected and used and method of collection |
Selective |
Provide information related to various events and goods |
Collect name, ID, contact, e-mail and address of Customers through coupon |
Carry out customized marketing activities by Customers and Customer analysis |
Personal Information (name, sex, birth date, mobile phone number and e-mail)
provided by the Customers while becoming a member of Application |
03. Period of retention and use of Personal Information collected
- Q) Until when the Company will retain Personal Information collected by it?
- 1. Company retain and use personal information of customers from
the date of their consent to personal information processing to the date
of finalization of withdrawal of membership (For selective personal information,
this period shall be up to the date of withdrawal of either consent to
such processing or membership)
-
2. Notwithstanding the foregoing Paragraph 1., Company may retain Personal
Information for the period as required by the laws in cases where the Company
shall retain the Personal Information under other laws including the Act on the
Consumer Protection in the Electronic Commerce Transactions as follows.
- Act on the Consumer Protection in the Electronic Commerce Transactions.
. Record of contract entered into and cancelled: 5 years
. Record of payment and supply of goods: 5 years
. Record of treatment of consumer complaint or disputes: 3 years
- Communications Privacy Act
Record of login: 3 months
- 3. Notwithstanding the foregoing Paragraph 1., the Company will discard
Personal Information of Customers who have not used McDoonald’s service for
not less than 1 year. Provided that, if any special provisions are prescribed
in other laws and regulations, the Company shall comply with those provisions.
04. Matters of consignment of Personal Information processing
- 04_1. Q) Does the Company consign Personal Information processing?
For smooth handling of service provision and customer information,
the Company consign Personal Information processing to other companies as follows:
Consignee |
Duties consigned |
MILVUS |
Handle civil complaint |
Plexure |
Handle civil complaint and system maintenance |
CapGemini |
Handle civil complaint and system maintenance |
McDonald’s Corp. |
Handle civil complaint and system maintenance |
- 04_2. Q) Are there cases where the Company consigns Personal Information
processing with consent of Customers?
In order to provide information and promotion
(including giveaways and various event benefits) related to McDoonald’s to
customers, the Company consigns the processing of Customer’s information as follows.
Consignee |
Duties consigned |
Daewon Tax Consulting LLC. |
Report incomes related to various promotion giveaway |
MILVUS |
Carry out Customer analysis and report the result thereof by
utilizing the gender, order information, mobile phone number
and e-mails provided by the Customers while becoming a member
and making an order. |
05. Matters of provision of Personal Information to a 3rd party
- Q) Which Personal Information is required for the Company to provide to a 3rd party?
In Principle, the Company uses the Personal Information of members within the scope
consented by them and will not use or provide to others or other company and institutions
beyond such scope. Provided that the Company may use and provide such Personal Information
under the procedure and manner as required by the laws and regulations to the extent that
the Company is required to submit Personal Information under applicable laws and regulations.
06. Q) Does the Company transfer any Personal Information to overseas countries?
Company transfers Personal Information of
customers with consent of them and the matters related thereto are as follows.
07. Matters of process and method of destruction of Personal Information
- Q) How the Company destructs Personal Information?
After identifying any Personal Information to be destructed, the Company
permanently delete any personal information stored in the form of electric
file by using technological method making that information not to be regenerated.
Otherwise, the Company destructs personal information in a form of hard copies, record,
document or stored in other record means by shredding with a pulverizer or incinerating it.
Provided that, if any Personal Information shall be retained under other laws, the
Company will retain such Personal Information for the period as set forth in Paragraph 3 (2) hereof.
08. Matters of measures to secure security of Personal Information
- Q) Which measures are taken by the Company for secure security of Personal Information?
Company takes the following measures to secure security of Personal Information.
- • Managerial measures- establish and execution of internal management
plan and provide regular IP protection education for the staffs
- • Technical measures- manage access authority to IP processing system,
install access control system, encryption of identification information
and install security programs.
- • Physical measures- have access control for the place for storing
Personal Information the computer room and data storage room
09. Matters of right and obligations of information subject and method of exercise of them
- Q) Which rights the Customer and its legal representative have and how such rights are exercisable?
- A. Customers and their legal representatives may access and make corrections on their personal
information registered at any time and request deletion or withdrawal of their consent to provision
of such information to the Company.
-
B. Company does not collect any Personal Information of children under 14. Provided that ,
upon request of their legal representatives, the Company will guarantee their legal rights
(including right to access, make corrections, delete and suspend processing of their Personal Information)
-
C. If any Customer desires to access, make corrections, delete him or her Personal Information and
when he or she make customer inquiries in the Application or contact any customer service or responsible
staff for Personal Information management, the Company will take measures without delay.
-
D. If any Customer requests to the Company to correct the error of personal information,
the Company will not use or provide that personal information until the correction of such
error is completed. Moreover, if we have already provided incorrect personal information to
a third party, we will make that incorrect information corrected by informing the result of
correction to that third party without delay.
10. Operation of Cookie
The Company does not install or operate any ‘cookie,’ which saves and identifies your information frequently.
11. Matters of responsible person for protecting Personal Information
- Q) For any inquiry on Personal Information processing, how the Customer act?
The Company designates the following department and person in charge of
personal information in order to protect personal information of customers
and deal with complaints from customers:
- • Customer service center: +82-80-208-1588
- • Name of person in charge of personal information management: Kim, Cheolhong
- • E-mail: DataPrivacy@kr.mcd.com
If you need to report on or consult about infringement of personal information, please contact the following institutions:
- 1. Personal Information Dispute Mediation Committee
(http://privacy.kisa.or.kr/kor/committee/committee03_new.jsp)
- 2. Information Protection Mark Certification Committee
(http://www.eprivacy.or.kr/ 02-580-0533~4)
- 3. Internet Crime Investigation Center of the Central Public Prosecutors Office
(http://www.spo.go.kr/ 02-3480-2000)
- 4. National Police Agency Cyber Terror Response Center
(http://www.netan.go.kr/ 02-393-9112)