McDonald’s
people
Restaurant Department Management
Full-time employees working at McDonald’s restaurants are called "Managers." Managers are classified into different categories according to assigned tasks and specific training courses they undertake.
- Restuant General Manager
- Our restaurants are managed to meet the standard for quality, service, and cleanliness. The department managers are in charge of leading the team and managing the vital functions and systems of the restaurants.
- People Development Manager
- I am responsible for recruiting suitable crew members and scheduling training programs. I help the crew members adjust to the new environment from the beginning and manage them.
- Food Quality Manager
- Food Quality Managers are in charge of managing the production system at the restaurant. Food Quality managers also manage the inventory and production system in order to provide the best-quality products to the customer.
- Customer Experience Manager
- User Experience Managers are in charge of offering outstanding customer service experiences. UEM manages a variety of sales activities such as sales promotion and other service programs.
- Manager Trainee
- Manager Trainee positions are filled through the open recruitment process, and offered a systematic manger education program designed for further growth.
The Power of McDonald’s training programs
- Our Burger Philosophy
- McDonald’s offers hands-on training programs for each and every task the employees will
carry out, while the best trainers with on-field experiences provide expertise for every staff
level.
Our training programs offer a variety of curricula that are suitable for all tasks and staff levels at McDonald’s.
The training curricula have been designed to be the same for all franchises in the world and carried out globally to help individuals grow and teams to advance. - The fact that more than 50% of McDonald’s full-time employees were originally a crew member
(a part-timer) highlights the power of McDonald’s training programs.
For those that have just started their career at McDonald’s, they will be given the best training courses on diverse topics that range from restaurant management, the spirit of QSC&V (Quick, Service, Cleanliness and Value), food service equipment and maintenance, and of course leadership to management planning on their manager track. McDonald’s high quality food and services, as well as the boundless growth opportunities for each and every employee anywhere in the world perfectly define the incredible power of McDonald’s education.
